DELIVERIES

Once you have confirmed your order, delivery may take between 4 to 12 working days. *Due to issues caused by the COVID-19 pandemic, deliveries may sometimes take a few days longer.

Our products are shipped from various locations around the world, which is why you may receive them in separate parcels, at different times and via different courier companies.

The shipment fee for all our orders is €3.99.

We also offer free shipping on all orders over €35.

RETURNS

Returns will always be accepted when you received a badly printed, damaged or faulty item. You can exchange your item within 4 weeks of the date of receiving it. We will email you a confirmation once we have received it.

You will find the returns address on the AWB inside your order parcel. Pucca Store covers the cost of return deliveries.

Send all claims concerning parcels lost in transit to pucca@deaplaneta.com within 4 weeks of the estimated delivery date.estimada.

CUSTOMER SERVICE

Contact our customer service team with your questions about Pucca Store by emailing: pucca@deaplaneta.com

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